FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
What areas do you service?
We service most of Davidson and Williamson Counties. Please see the map below.
What types of service does Compost Nashville provide?
Compost Nashville provides weekly service to all types of residences, including controlled access homes and apartment complexes. We do ask that you include your access code in your address at sign-up. To sign up for residential service, please click here.
We also service a variety of businesses and provide event composting. To inquire about event and business services, please complete a quote request.
I am not a customer, but I’d like to request a one-time pickup with Compost Nashville.
We do not currently accept single bulk pickup or drop off requests. We do provide service for events (i.e. weddings, festivals, work events, etc.).
Can I purchase compost from Compost Nashville?
We only provide compost to our subscribers, to get started with service please click here.
Is it possible to tour Compost Nashville’s facility?
We do not currently offer tours of our facility, but if you have any questions about our operation, please feel free to ask.
Is your question not on this list? The best way to reach us is via email at email@example.com. A member of our team will respond to your inquiry promptly. Please keep in mind that our business hours are Monday-Friday from 8am-5pm.
How do I change my payment method?
You can update your payment information at any time by logging into your account at app.compostnashville.org. Go to the Account & Billing tab and select "payment method". From there you will be able to add bank information for ACH (our preferred method of payment) or credit card.
One container is not enough for me! What do I do with my extra compost material?
If you regularly have extra material, we recommend upgrading your service! We can pick up a maximum of 4 bins per week. Each additional bin is only $2.30 per week, billed monthly or annually depending on your subscription. To upgrade service, reach out to firstname.lastname@example.org
Please keep in mind we can only pick up material that fits in your bin unless otherwise stated. (For example, we do pumpkin pick up through the months of October and November where you can place one pumpkin on top of each bin serviced).
I am moving! How do I update my address?
Updating your address is easy through your app.compostnashville.org account. Simply go to the Service & Support tab and select "request a change of address". This will notify our team of the change and we'll handle the rest!
How do I cancel my service with Compost Nashville?
While we would hate to see you go, you can request to cancel at any time. Login to your account at app.compostnashville.org. Then go to the Account & Billing tab and select "request to cancel". Submit the cancellation request form and our team will be in touch to confirm your cancellation.
Is your question not on this list? The best way to reach us is via email at email@example.com. A member of our team will respond to your inquiry promptly. Please keep in mind our business hours are Monday through Friday from 8am - 5pm.
I have an item that is not listed on my refrigerator magnet. How do I find out if it goes in my compost bucket?
Please be sure to reach out to us at firstname.lastname@example.org or dm us on Instagram for confirmation if you are unsure whether an item belongs in your compost bin. Compost systems are not universal, and we may need to consult with our compost specialist to know if your item, or parts of your item, are suitable for our system’s unique capacity.
How do I reduce the odor coming from my compost container?
While our bins have tight seals, they may produce an odor over time when opened. You can reduce the number of times you need to open the bin by investing in a smaller countertop compost container. Also, consider the following tips:
- Add paper waste to your bin (paper towels, napkins, etc)
- If you don’t already, keep your container inside in the air conditioning or outside in the winter
- Occasionally, sprinkle a little baking soda into your bin to neutralize the odor
My container is damaged or has gone missing! How do I get a new one?
Email us at email@example.com and we will be happy to deliver you a new container at your next pickup. Until you receive your new container, feel free to gather your compost materials in another receptacle, such as a paper grocery bag.
One container is not enough for me! What do I do with my extra compost material?
We are only able to take material that fits in your container. This has to do with the collection systems we have in place, as well as the cost of processing materials. We can deliver you an additional container for only $2.30 per week, billed monthly or annually depending on your plan. Email Info@compostnashville.org to upgrade.
Where do I keep my compost bucket between pick up days?
We recommend customers keep their container outside during winter months and inside during Summer months. Keeping the container cool will significantly reduce any potential smell and avoid accelerating the process of decomposition. Our containers fit easily under most kitchen sinks, but you are welcome to keep the container anywhere you like.
Where do I place my bucket on pickup day?
When we first drop off your bin, we will take a picture of its location and send it to you via email. We request that the bin be placed in the same location it was delivered to ensure seamless service. This location is likely at the end of your driveway near the street or on the curb. If you have any special instructions or requirements for your bin pick up location, please email firstname.lastname@example.org
I don’t need pickup this week! What do I do?
Easy! Respond to your text reminder with “skip” OR go to your account page and click “skip service” on the top right. Choose the date you’d like to skip on the right side of the page.
It appears my container was not picked up today. What should I do?
If your container was in its normal pickup location between the hours of 8 am and 6 pm on your pickup day and you have confirmed your bucket is still full, please go to the Service & Support tab of your app.compostnashville.org account. Then select the “missed pick up” form and we will do our best to collect your compost within the next 2 business days. If your container wasn’t out during your pickup day and time frame, we cannot guarantee to collect your pick up.
I forgot to set out my container today. What should I do?
While we can't guarantee we will be able to pick up your bin, we do have some helpful tips to help until your next pick up
- If your container isn’t full, you might be able to make it another week no problem.
- If your container is full, you might try collecting the coming week’s compostable waste in a different receptacle. A lot of customers have used a brown paper grocery sack for this and had success!
- If you have freezer space, you could store the older material there to keep it from getting unpleasantly smelly.
My pickup falls on a holiday. Should I expect a change in schedule?
While it is subject to change, we do not adjust our pickup schedule for any major holidays aside from Thanksgiving and Christmas. Upon any change to your regularly scheduled pickup, you will receive notification via email and on our social media.
There are severe weather conditions. Will this affect my pickup?
It is possible that severe weather conditions will inhibit our ability to do our jobs safely. Upon any change to your regularly scheduled pickup, you will receive notification via email and on our social media channels.
Does Compost Nashville have a drop-off location?
We do not currently have a location where people can drop off compost. We hope to have a location where people can bring us material in the future.
Is your question not on this list? The best way to reach us is via email at email@example.com. A member of our team will respond to your inquiry promptly. Please keep in mind our business hours are Monday through Friday from 8am-5pm.
How do I stay up to date on the latest news from Compost Nashville?
Join our newsletter by clicking the following link: Compost Nashville Newsletter
How do I stop receiving text reminders?
Don’t need our help remembering to set out your bucket? Respond “stop” at any time, and we will be sure to remove you from our text reminders.
Is your question not on this list?
The best way to reach us is via email at firstname.lastname@example.org.
You can also text or call us at (615) 398-0209 A member of our team will respond to your inquiry promptly. Please keep in mind our business hours are M-F 8 am – 5 pm.
Is your question not on this list? The best way to reach us is via email at email@example.com. A member of our team will respond to your inquiry promptly. Please keep in mind our business hours are M-F 8 am – 5 pm.