FREQUENTLY ASKED QUESTIONS

Residential

How long do I need to be a member before I am eligible for compost returns?
You become eligible to receive finished compost once you have been a customer for 3 months or more. We send out an email a month before compost deliveries begin to confirm whether you would like your compost delivered to your home or if you would prefer us to donate your compost to one of our designated community farms or gardens.

How much finished compost will I receive once I am eligible for compost returns?
Currently, customers can receive a complimentary one cubic foot bag of premium screened compost with the option to purchase additional bags. This is enough compost amend one or two standard (4’x8’) raised garden beds. Our bi-annual deliveries occur in the Spring and Fall to coincide with ideal planting conditions. We are working on a system for the future where the amount of compost a customer earns will be based on the amount of material collected from them.

What types of homes does Compost Nashville service?
Compost Nashville provides service to all types of residences, including controlled access homes and apartment complexes. We do ask that you include your access code in your address at sign up, or send us an email with any additional information.

I am not a customer, but I’d like to request a one-time pickup with Compost Nashville.
We do not have a system in place to accept single bulk pickup requests from residential homes at this time, and do not currently have our own facility where we can accept compost drop-offs. We are willing to provide service for large events (i.e. weddings, festivals, work events, etc.) pending discourse and a sufficient planning window.

Can I purchase compost from Compost Nashville?
We do not sell compost, but our friends at The Compost Company do! You can find them here: www.compostcompany.com.

How do I use my earned compost?
Contrary to what you may think, you do not need to use compost at the same time as planting. Compost is a nutrient-dense fertilizer. You can simply take a handful of compost and sprinkle it around each plant even after they are planted. The nutrients will seep down into the ground and nourish the plant!

Is it possible to tour Compost Nashville’s facility?
We do not currently have our own facility. We take all of the material we collect to a local processing facility in Ashland City. We hope to open our own facility in the future, and will be happy to host tours at that time.

Is your question not on this list? The best way to reach us is via email at info@compostnashville.org. A member of our team will respond to your inquiry promptly. Please keep in mind our business hours are M-F 8 am – 5 pm.

Are there any cheaper service options if I do not want weekly pickup and/or do not want my earned compost?
Due to the nature of the material we handle, we don’t pickup from customers any less than once a week. Food waste can get really nasty if it sits for too long and it also becomes more difficult to compost.
The earned compost portion of our service is only a tiny percentage of the service cost for pickup. The bulk of the monthly $35 fee is to pay for our trucks, drivers, overhead, and materials tipping fee. For customers who do not want their share of earned compost, this valuable material is donated to help grow local food in our community.

I don’t want to worry about monthly invoices. What are my payment options?
Set your account on Auto-Pay

When you pay your invoice, you have the option to opt-in to automate future payments. Most people choose this option so they do not have to take the time to pay an individual invoice each month! Here is a picture of what this option will look like on your invoice:

Make quarterly or bi-annual payments

Email us at info@compostnashville.org and we will adjust your invoice schedule to your chosen preference. Please keep in mind our quarterly and bi-annual payment options will align with the calendar year, meaning you may be subject to an initial, pro-rated invoice before your billing preference is actualized.

Make annual payments and receive 2 months of service free!

At Compost Nashville, we greatly value your support and commitment to our service. Email us before January 1st each year, and we will send you a single invoice for your entire year’s subscription with 2 full months of service free. (Please note this option can only be put into effect at the beginning of each calendar year.)

How do I update my card information?
Open any of your previous invoices and click on the link there. Once you have opened the link in the invoice, you should see a tab labeled “Profile” on the page. Click on Profile and then click on Automatic Payments. You can change your card from there.
If you are a visual person, you can see Billing from the Client Perspective. Scroll down to section titled, “How clients update their credit card info on file”.

Where do I send my checks?
Please mail all checks to the following address:
Compost Nashville
PO Box 60912
1109 Woodland St
Nashville, TN 37206

How do I fix a failed invoice payment?
Once a payment has failed, it cannot be paid simply by updating the card information for your account. While this will facilitate all future payments, a failed payment must be corrected manually. You may re-open the invoice in question, or request that we re-send it to you, and follow the link on the page to re-attempt payment.

How do I cancel my service with Compost Nashville?
Email us to notify us of a discontinuation of our service. Please include your reason for canceling and your final pickup date, so we know when to collect your bucket.

I am moving! How do I update my address?
Email us to notify us of a change of address, including the date of the final pickup you would like to occur at your existing address. Please keep in mind your new address may fall on a different pickup day, or fall outside of our service range.

Is your question not on this list? The best way to reach us is via email at info@compostnashville.org. A member of our team will respond to your inquiry promptly. Please keep in mind our business hours are M-F 8 am – 5 pm.

I have an item that is not listed on my refrigerator magnet. How do I find out if it goes in my compost bucket?
Please be sure to reach out to us for confirmation if you are unsure whether an item belongs in your compost bin. Compost systems are not universal in all aspects, and we may need to consult with our compost specialist to know if your item, or parts of your item, are suitable for our system’s unique capacity.

How do I reduce the odor coming from my compost container?
• Be sure to add plenty of paper waste to your bin (paper towels, napkins, etc)
• If you don’t already, keep your container inside in the air conditioning
• Occasionally sprinkle a little baking soda into your bin to neutralize odor

My container is damaged or has gone missing! How do I get a new one?
Email us and we will be happy to deliver you a new container at your next pickup. Until you receive your new container, feel free to gather your compost materials in another receptacle, such as a paper grocery sack.

One container is not enough for me! What do I do with my extra compost material?
We are only able to take material that fits in your container. This has to do with the collection systems we have in place, as well as the cost of processing materials. We can deliver you an additional container for only $5 per month. All you have to do is send us an email to let us know!

Where do I keep my compost bucket between pick up days?
We recommend customers keep their container in their home and not outside, especially during the summer months. Keeping the container in an air conditioned home will significantly reduce any potential smell and avoid accelerating the process of decomposition. Our containers fit easily under most kitchen sinks, but you are welcome to keep the container anywhere you like.

Where do I place my bucket on pickup day?
When pickup day comes around, we ask that your bucket be placed outside and in a location easily visible from the street between the hours of 8 am and 6 pm. If your pickup requires any special instructions (i.e. a gate code, an obscure location, etc.), please email us so we can make note of this. We also ask that you notify us if any change has been made in the bucket’s usual location, otherwise our driver may assume you simply forgot to set it out!

I don’t need pickup this week! What do I do?
Easy! Send us a text or email to let us know you will not be needing pickup. Please keep in mind we do not prorate our service for an absence of less than 3 consecutive weeks.

It appears my container was not picked up today. What should I do?
If your container was in its normal pickup location between the hours of 8 am and 6 pm on your pickup day and you have confirmed your bucket is still full, please reach out to us via email and we will be sure to collect your compost within 1 business day.

I forgot to set out my container today. What should I do?
• If your container isn’t full, you might be able to make it another week no problem.
• If your container is full, you might try collecting the coming week’s compostable waste in a different receptacle. A lot of customers have used a brown paper grocery sack for this and had success!
• If you have freezer space, you could store the older material there to keep it from getting unpleasantly smelly.

My pickup falls on a holiday. Should I expect a change in schedule?
While it is subject to change, we do not adjust our pickup schedule for any major holidays aside from Thanksgiving and Christmas. Upon any change to your regularly scheduled pickup, you will receive notification via email.

There are severe weather conditions. Will this affect my pickup?
It is possible that severe weather conditions will inhibit our ability to do our jobs safely. Upon any change to your regularly scheduled pickup, you will receive notification via email.

Does Compost Nashville have a drop-off location?
We do not currently have a location where people can drop off compost. We hope to have a location where people can bring us material in the future.

Is your question not on this list? The best way to reach us is via email at info@compostnashville.org. A member of our team will respond to your inquiry promptly. Please keep in mind our business hours are M-F 8 am – 5 pm.

How do I stay up to date on the latest news from Compost Nashville?
Join our newsletter by clicking the following link: Compost Nashville Newsletter

How do I stop receiving text reminders?
Don’t need our help remembering to set out your bucket? Respond “opt out” at any time, and we will be sure to remove you from our text reminders.

Is your question not on this list? The best way to reach us is via email at info@compostnashville.org. A member of our team will respond to your inquiry promptly. Please keep in mind our business hours are M-F 8 am – 5 pm.

Is your question not on this list? The best way to reach us is via email at info@compostnashville.org. A member of our team will respond to your inquiry promptly. Please keep in mind our business hours are M-F 8 am – 5 pm.